Refund policy

CUSTOM ITEMS are not returnable and non-refundable. Any model number with an -SP at the end, represents a custom item. This includes retractable ladders, cantilever ladders and clean room ladders. Custom items are not resellable, so please, be sure you are receiving the specifications that you need before ordering with us. We do have in-house engineering and we are happy to provide you with drawings for sign off approval once the deposit has been paid. Once a drawing has been accepted by you, this constitutes a contract with us to purchase and pay for, in full, the item requested.

If the non-custom item has not shipped yet, you may cancel with just a 20% restocking fee. If you cancel early enough (a day or two after ordering) the restocking fee may not be necessary.

Returns

All returns must be called in for return authorization. Only items authorized and approved for return will be accepted. You will receive a Return Authorization Number that needs to be on the packing slip. Items not authorized for return will be refused and no credit or refunds will be issued. Warranty items will be authorized and handled as per the manufacturer’s policy. You have 30 days to return an off-the-shelf item, in unused, as-new condition. Returns need to be in the original packaging or packaged sufficiently against damage during transit. Only items currently stocked and purchased from Fabrication Authorities International, LLC. within the prior 30 days will be considered for return. No returns will be allowed on special orders, non-stock items (-SP items) and used products. Fabrication Authorities International, LLC. has final approval on all returns. You will need to pay the return freight plus a 20% restocking fee. If you paid for the non-custom item via credit card, you will be responsible for a 6% processing fee for the return.

Please, make sure you agree to these terms and conditions prior to purchasing from us!